At Castillos Restaurant Supplies, Inc. your privacy matters. We are committed to protecting the personal information you share with us, whether you’re browsing our website, making a purchase, signing up for our emails, or contacting our team. This Privacy Policy outlines how we collect, use, and safeguard your information.
Who We Are
Castillos Restaurant Supplies is a family-owned business based in San Jose, California. We provide quality restaurant equipment and supplies for culinary professionals and food enthusiasts across the U.S. Our website, castillosrestaurantupplies.com, serves as our main platform for sharing products, industry news, and connecting with customers.
What Personal Data We Collect
We may collect the following types of personal data when you use our website or contact us:
- Name and contact information (e.g., email, phone number, address)
- Payment and billing details (processed securely via third-party gateways)
- Purchase history and order details
- Account login credentials (if you create an account)
- Customer support inquiries
- Browsing behavior (via cookies and analytics tools)
- Newsletter preferences and feedback forms
How We Use Your Information
We use your personal data to:
- Process and fulfill your orders
- Respond to your inquiries and provide customer support
- Improve our website, products, and services
- Send you order updates, promotions, and product announcements (only with your consent)
- Analyze user behavior to enhance user experience
- Comply with legal and regulatory requirements
We do not sell your personal information to third parties.
How We Protect Your Data
We take your privacy seriously. Our site is protected with SSL encryption and we use secure payment gateways to protect sensitive financial data. Access to your personal data is limited to employees and partners who need it to perform their jobs.
Use of Cookies and Tracking Tools
We use cookies, pixels, and similar technologies to track how visitors interact with our website. This helps us optimize our content, understand what our customers are looking for, and improve site functionality.
You can choose to disable cookies through your browser settings, though some features of our site may not function properly without them.
Sharing Your Information
We may share your data with trusted third parties only when necessary, such as:
- Payment processors (e.g., Stripe, PayPal)
- Shipping carriers (e.g., UPS, USPS)
- Email marketing providers (only with your permission)
- Legal authorities, if required by law
We do not allow these third parties to use your data for their own marketing.
How Long We Store Your Data
We retain your information only as long as needed to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
Children’s Privacy
Our services are not intended for use by individuals under the age of 18. If we become aware that we have collected information from a minor without parental consent, we will take immediate steps to delete it.
Your Rights
As a customer, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications at any time
- Ask how your data is used and who it is shared with
To exercise any of these rights, please email us at [email protected].
Updates to This Policy
This policy may be updated periodically to reflect changes in our practices or legal requirements. The most recent version will always be posted on this page with the effective date listed at the top.
Contact Us
For questions about our Privacy Policy or how we handle your personal information, you can reach us at:
Castillos Restaurant Supplies, Inc.
233 Commercial Street
San Jose, CA 95112
Email: [email protected]
Phone: (408) 993-1536